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Level 1: Joiner
Posts: 4
Registered: ‎26-10-2014

Call connecting to strangers

Hi. Me and my mother both live in the UK, both have o2. We are traveling in our home country (Slovakia). When she tries to call me, the phone just doesn't ring most of the time but I had a couple times when I tried to call my number from her phone and some English guy picked it up, an other time sounded like an Indian gentleman. Is there something wrong with the phone or the provider?
Posts: 113,974
Topics: 568
Solutions: 15,347
Registered: ‎04-04-2012

Re: Call connecting to strangers

@zsoltk 

Make sure you are just dialling the number the same as you would at home without adding any dialling codes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎26-10-2014

Re: Call connecting to strangers

It just happened to me too, tried to call a friend and some British lady answered. Tried again and my friend picked up.
O2 Support
Posts: 233
Registered: ‎23-05-2015

Re: Call connecting to strangers

Could you ring 202 Customer Services and tell them please? We're not aware of any issues, so it would really help up us to get to the bottom of this. Thanks.
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Posts: 113,974
Topics: 568
Solutions: 15,347
Registered: ‎04-04-2012

Re: Call connecting to strangers

@zsoltk 

As you are roaming in Slovakia it's unlikely that O2 could do anything as if a fault, it will be on the local network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎26-10-2014

Re: Call connecting to strangers

I will try to call customer services tomorrow. I just tried to call my girlfriend and a stranger picked up again. I texted her she called me back straight and there was no problem.
O2 Support
Posts: 233
Registered: ‎23-05-2015

Re: Call connecting to strangers

[ Edited ]

I hope it gets resolved ASAP for you, @zsoltk. Tell them what you told us, that it's not just your phone doing it, it's happening to your mum too. To get through to speak to someone at o2, select the lost or stolen option. Please let us know when they get to the bottom of it.

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Level 1: Joiner
Posts: 4
Registered: ‎26-10-2014

Re: Call connecting to strangers

They said what MI5. They can't do anything about it. Probably a server issue here. Told me to try to restart my phone tho.
Posts: 113,974
Topics: 568
Solutions: 15,347
Registered: ‎04-04-2012

Re: Call connecting to strangers

That's the reason unfortunately @zsoltk 

Nothing O2 can do about roaming networks 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)