Hi. Me and my mother both live in the UK, both have o2. We are traveling in our home country (Slovakia). When she tries to call me, the phone just doesn't ring most of the time but I had a couple times when I tried to call my number from her phone and some English guy picked it up, an other time sounded like an Indian gentleman. Is there something wrong with the phone or the provider?
Make sure you are just dialling the number the same as you would at home without adding any dialling codes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Could you ring 202 Customer Services and tell them please? We're not aware of any issues, so it would really help up us to get to the bottom of this. Thanks.
As you are roaming in Slovakia it's unlikely that O2 could do anything as if a fault, it will be on the local network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
I will try to call customer services tomorrow. I just tried to call my girlfriend and a stranger picked up again. I texted her she called me back straight and there was no problem.
I hope it gets resolved ASAP for you, @zsoltk. Tell them what you told us, that it's not just your phone doing it, it's happening to your mum too. To get through to speak to someone at o2, select the lost or stolen option. Please let us know when they get to the bottom of it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
