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Level 1: Joiner
Posts: 1
Registered: ‎21-08-2020
Accepted Solution

Call Bundle Message?

Why is it that when I go to use my phone I keep getting a stupid “Bundle Call” message before it dials out?
It’s so annoying, is there anyway I can stop it?
O2 Support
Posts: 232
Registered: ‎23-05-2015

Re: Call Bundle Message?

Hi, @Smithy10,

Not all calls and texts are free on a Big Bundle - your minutes you get with your Big Bundle are to any mobile network ( within mainland UK ), all landlines including numbers starting with 0800 and anything beginning with 03.

It does NOT include anything else beginning with 08, 09 or international, this also goes for text messaging. So if you don't hear 'bundle call' as it's ringing out, you will be charged accordingly.

Here's a link for you that explains further.

 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

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Posts: 112,262
Topics: 565
Solutions: 14,965
Registered: ‎04-04-2012

Re: Call Bundle Message?

@Smithy10 

Unfortunatey not. 
The preceding message cannot he turned off but the following balance message can by Calling customer service. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)