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Call Barring

Motiv
Level 1: Joiner
  • 1 Posts
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Registered:

Hi

 

I been in Portugal and I could't make any calls, because on my phone the call barring settings for ''Outgoing calls when in roaming'' was enabled, I tried to disable but was asking a call barring password. I don't know which password it is, I contacted CS and they replaced the Sim card but hasn't solve the problem, they insist it is related with my phone settings, I already prove it is not, because I added another SIM card from another operator and that option is disabled. Any ideas?

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MI5
Level 94: Supreme
  • 121882 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Motiv 

You have an international roaming bar on your account.

O2 need to remove it so call them again.

There are also 2 levels of bar, so they may have removed one, but not the other.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121882 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Motiv 

You have an international roaming bar on your account.

O2 need to remove it so call them again.

There are also 2 levels of bar, so they may have removed one, but not the other.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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