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CLOSE ON LINE ACCOUNT

joules
Level 4: Observant
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Have now left 02 and had my number transferred to a new provider as I only need pay as you go.  How can I have my on line account closed please? which has my name, address, dob? many thanks jules

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madasaf1sh
Level 52: Innovator
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@joules 

 

O2 still need to keep regulatory and legally required data for upto 6 years, you do have a right to have any other personal data deleted.  but Name, DOB etc are probably classed as required data


This can be done by contacting the Data Protection Team - https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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Bambino
Level 72: Oracle
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@joules If your account was Pay Monthly O2 needs to keep the account in its database for several years for legal reasons. To be honest I don't know how many years, but if you've fully paid what you owe there's nothing for you to be concerned about. Eventually it will be deleted from the database.

I DO NOT WORK FOR O2



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joules
Level 4: Observant
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Thanks Bambino but not on 02 monthly, I was on pay as you go, so can I still close the account?

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Bambino
Level 72: Oracle
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@joules If you don't make a chargeable call or send a text or use any data for six months the card will just become inactive. 

I DO NOT WORK FOR O2



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madasaf1sh
Level 52: Innovator
  • 3293 Posts
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  • 711 Solutions
Registered:

@joules 

 

O2 still need to keep regulatory and legally required data for upto 6 years, you do have a right to have any other personal data deleted.  but Name, DOB etc are probably classed as required data


This can be done by contacting the Data Protection Team - https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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