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Level 1: Joiner
Posts: 6
Registered: ‎16-04-2020

%C2%A310 Free%20credit%20code%20not%20workin

£10 FREE CREDIT not working
Tried FREE10 to 21500 as on leaflet on sim card. Got a text saying offer isnt for me?
Posts: 101,917
Topics: 770
Registered: ‎14-01-2013

Re: %C2%A310 Free%20credit%20code%20not%20workin

@Sas 

You will need to contact customer services.

Various numbers in this guide

Guide: Coronavirus Community Help and Support 

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Level 1: Joiner
Posts: 6
Registered: ‎16-04-2020

Re: %C2%A310 Free%20credit%20code%20not%20workin

Thanks have just tried that advised to keep trying
Posts: 84,721
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: %C2%A310 Free%20credit%20code%20not%20workin

They should be able to add it manually for you. Call again and speak to a different adviser @Sas 

O2 Support
Posts: 148
Registered: ‎27-03-2020

Re: %C2%A310 Free%20credit%20code%20not%20workin

Hi @Sas , 

 

Seems to be a few people experiencing delays with this. When did you do it? I would suggest waiting up to 24  hours before calling customer services and keep switching your phone off and on. 

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