Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Level 1: Joiner
Posts: 1
Registered: ‎08-03-2019
Accepted Solution

Buying a phone from O2 web site proving impossible.

I have been trying to buy a phone from the o2 web site for over two weeks.   It says the phone is in stock but when you try to order it goes out of stock.  Several times this has happened.  It must be in stock for less than a minute.  I have tried calling o2 Sales to reserve / purchase over the phone but get nowhere.  It is as if they do not want to take my money.  O2 must lose a lot of money with the sytem they have for phone sales.  I have tried to purchase in an o2 shop but they tell me I have to order online.  Seems like a bit of a shambles.  Is there any other way to buy a phone from o2 which will be successful?

Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Buying a phone from O2 web site proving impossible.

Hi @Tinmanius 

 

Exactly what phone are you trying to purchase?

 

There are 3 ways to buy a phone: in store, through customer services on 202 and online.

 

This is the first I've heard of the problem you are experiencing, so knowing the phone you're interested in may provide an answer.

 

In the meantime, welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 71,440
Topics: 677
Registered: ‎14-01-2013

Re: Buying a phone from O2 web site proving impossible.

I note you have posted in the PAYG section @Tinmanius 

What phone are you trying for as this would need you to buy outright?

 

Either way, there should be no issue with any of the methods you have tried. (If it's PAYG)

 

Normally a reason for refusal is failure of a credit check (which doesn't affect anyone buying a phone outright)

The other reason is lack of stock of the phone you are looking to buy.

 

I would try again.

*The Game Is On*


Posts: 87,533
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Buying a phone from O2 web site proving impossible.

@Tinmanius PAYG phones can be purchased anywhere. Amazon, Carphone Warehouse etc, they do not have to be purchased directly from O2. Just make sure they are SIM free phones you buy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 3: Thinker
Posts: 101
Registered: ‎18-12-2018

Re: Buying a phone from O2 web site proving impossible.

You can buy O2 phones from eBay and Amazon and Carphone ware house.