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Bundles

Scarymonster
Level 1: Joiner
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Registered:
I’ve just changed from a £15 to a £20 bundle, I made sure there was enough credit two days ago for my bundle to renew this morning and I got a message saying I didn’t have enough credit.
I don’t understand. My bundle was still active, I’ve made no phone calls and still had 800mg data left so why was I charged nearly £10 credit in two days?
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MI5
Level 94: Supreme
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@Scarymonster You’ll need to call 4445 to speak to customer service as we cannot see account details on here, sorry. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 6
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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:

@Scarymonster You’ll need to call 4445 to speak to customer service as we cannot see account details on here, sorry. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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EmilieT
Former Staff
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Hi @Scarymonster, and welcome to the forum! Did you manage to find out more about this with Customer service? It'd be great if you could let us know how you're getting on slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 3 of 6
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b4u2
Level 8: Talented
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call or chat with customer care
Message 4 of 6
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jonsie
Level 94: Supreme
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Message 5 of 6
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Cleoriff
Level 94: Supreme
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@jonsie wrote:

@b4u2 wrote:
call or chat with customer care

Already advised.


rolling_eyes

Veritas Numquam Perit

Girl in a jacket
Message 6 of 6
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