Bundle not working

MK3 · ‎02-05-2021

Hello, i have top-uped my balance on 16.04 with £15. My bundle should have started on 01.05 but it's not working. Please see attached https://photos.app.goo.gl/DDrSiRvGNFhVegHQ9

Cleoriff · ‎02-05-2021

@MK3

Turn off your phone and back on again.

If that doesn't help then you need to call O2 on 4445 to check what's happened.

Veritas Numquam Perit

MI5 · ‎02-05-2021

@MK3

It would appear that you have used some of the credit you topped up with as your balance has fallen below £15.00

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎10-05-2021

Hi there @MK3 did you manage to find a solution to this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Bundle not working

Photos

Roaming in Switzerland.

Whatsapp calls to Australia from the UK

Proof of usage issues

hi

Classic pay as you go sim