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Bundle has ran out but I haven’t used it

Celine2
Level 1: Joiner
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Hi I have been sent a message saying my bundle has ran out but I have called 4444 and it has stated I still have 15GB left and I have checked my data usage on my settings and it does not exceed the 15GB allowance 

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mm7000gb
Level 19: Quirky
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@Celine2 Hi, the bundle lasts for a month then you have to buy another one.

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mm7000gb
Level 19: Quirky
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@Celine2 Hi, the bundle lasts for a month then you have to buy another one.

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jonsie
Level 94: Supreme
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If you have an offer such as extra data then a text will be sent once the base data has been used

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