Solved: Bundle Cancellation

PrincessUK · ‎15-08-2023

I topped up by £10 but £5 was deducted for a bundle, how can I cancel the bundle & get my money back?

madasaf1sh · ‎15-08-2023

Unless you are on Classic PAYG (which is no longer sold) then you will be on a big bundle plan, so the charges could be correct.

If you want to ask what plan your sim in on, then either login to myO2 or call 4445

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎15-08-2023

@PrincessUK

Unless you are on Classic PAYG (which is no longer sold) then you will be on a big bundle plan, so the charges could be correct.

If you want to ask what plan your sim in on, then either login to myO2 or call 4445

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎15-08-2023

@PrincessUK

Your £5 bundle gives you unlimited calls and texts to all standard UK numbers but no data allowance. If you can use wifi for data it's a very cheap bundle which is also no longer available to new customers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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