Broken iphone 12 pro

[Paulli1]

Hello I got a phone 3 weeks ago and it turns on badly. as if a short circuit. What can I do?

[jonsie · Accepted solution]

Customer service will arrange an exchange as it's within 28 days of purchase

You need to call customer service

Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru to get through:
If you call 202 or any of the free numbers in the link.
Use Skype if necessary, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary

8am is the best time to call

[MI5]

@Paulli1 

Return it to O2 for replacement https://www.o2.co.uk/help/device-and-sim-support/our-returns-policy

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Bambino]

@Paulli1 The phone is under warranty, so you need to call customer service for a replacement: Guide: Coronavirus Community Help and Support 

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Use the Upgrade, Lost/Stolen, or Fraud option either way to get through. Otherwise you'll just be disconnected.