Solved: Bought a top up and only realised too late it's a ...

Olwen · ‎11-10-2022

Today I went into an O2 store and asked for a topup. I saw there were cards and asked if these were available topups and was told yes. So I bought one - 30gb for 20.00. It was only later that I realised this is a new sim card with this already programmed in.

Is there any way I can use this bundle and either transfer my old number to the new sim card, or transfer the bundle to my old number?

Thanks for any help you can give!

Olwen

MI5 · ‎11-10-2022

@Olwen

You need to call O2 to migrate your number Guide: Migration & porting into O2

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-10-2022

@Olwen

You need to call O2 to migrate your number Guide: Migration & porting into O2

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Bought a top up and only realised too late it's a new sim card with a bundle

Hello

999 days

Change account name to another

Activate mms service

WiFi calling