Bought a £10 tariff PAYG sim, and i'm unable to us...

AHughes · ‎10-03-2023

Bought a £10 bundle, along with a PAYG sim.

Bundle is unlimited minutes/texts and 7GB data.
My minutes and texts work fine, but my data does not work at all.

I've tried enabling my MBB number, found on the plastic holder the sim was attached to, but it is 13 digits long and i can only input 12.

Am i inputting the wrong number? Or is there another issue here?

MI5 · ‎10-03-2023

@AHughes

Call 4445 and ask O2 to check for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AHughes · ‎10-03-2023

Called and they said they can see it their end, and that it was just activated so thats atleast a small relief.

They said it may just be taking a while to enable itself, will ring back tomorrow if nothing changes.

MI5 · ‎10-03-2023

Fingers crossed for you @AHughes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎13-03-2023

Did it activate in the end @AHughes?

AHughes · ‎13-03-2023

Narrowed the issue down to a faulty sim card, which is probably true as it had been in a drawer in the pack for a while.

Waiting for new sim to arrive, will update once it does

O2

Bought a £10 tariff PAYG sim, and i'm unable to use or enable data.

Turkey Calling

Transfer of old number to o2

O2 text 'our gift to you'

payment method

Pack code