Solved: Bolt on

Lexie_123 · ‎24-01-2022

Hi I topped up my phone thinking I was going to get a £10 bolt on but nothing came on my phone when I did it, I would be most grateful if you could please help me resolve this

MI5 · ‎25-01-2022

@Lexie_123

Your bundle will only renew on your anniversary date.

If you run out of data before that, you need to change your tariff to get more data.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

jonsie · ‎24-01-2022

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

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MI5 · ‎25-01-2022

@Lexie_123

Your bundle will only renew on your anniversary date.

If you run out of data before that, you need to change your tariff to get more data.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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