Bolt on removed

[Louisemurray78]

Hi ya! Can anyone help me I’ve purchased 2 500mb bolt ons and One is saying I’ve removed it and I have no clue what’s happened to the other one?

[KingAmo]

@Louisemurray78

Hi I think you have to call customer service. All numbers are in the article.
Try the one ending with 4005 first.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Louisemurray78]

Thank you very much have tried numbers all they are for contract I am pay as you go. Was transferred a couple of times then voice message saying they can’t answer my call 🙁 is I’ve done it twice I’ve spent £13.00 of my rewards for nothing. Will try and email and see if I have any joy but thank you very much for you help. Stay safe 👍🏼

[KingAmo]

@Louisemurray78
Hi when the call option comes please you can either select fraud, stolen device or anything to get you through.

You can try the Skype option too