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Bolt on added that I never ordered

JulesVerne
Level 1: Joiner
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on ‎27-02-2024 16:15

on ‎27-02-2024 16:15

I was sent an email that my order for a £4 bolt on had been actioned and then I was charges £4 on my next bill. I have never ordered a bolt on so what is going on 

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MI5
Level 94: Supreme
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on ‎27-02-2024 16:25

on ‎27-02-2024 16:25

@JulesVerne 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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