Blocked phone

[Max-Zak]

My phone appears to be blocked . Is this because the system did not accept my (completely correct) answer to the security question when I called Customer Service on the 5th June ? If so, what can I do about it ? My answer was 100% correct, so not my fault the system didn’t recognise it . The operator I spoke to later told me this is a problem sometimes which 02 are trying to correct…..

[MI5]

@Max-Zak 

No nothing to do with that.

It's either non payment, a faulty phone or sim or network issue.

Guide: How can I sort out my network issues? 

[LukasB]

Hey @Max-Zak were you able to get this sorted or are you sill having issues?

[Max-Zak]

Purchased new phone - hassle getting new sim authenticated. Have now lost all my contacts. Not happy with O2 or new Vodafone handset , but hey, ho, it is what it is. Will have to trek to phone shop for help I guess.

[jonsie]

Why have you bought a Vodafone handset?
Have you changed network?

[MI5]

That's why it's blocked then @Max-Zak as Vodafone still lock their phones.

You can ask them to unlock it after 30 days but you still need to pay their contract.