Bills

[Hazel2]

If I pay half my bill now could I have my restrictions lifted so I can make hospital arrangements for my son and pay the rest on the 25th like normal

[Cleoriff]

@Hazel2 

You will have to speak to customer services  and explain your circumstances

Guide: How to find help & contact O2 

This is a community forum and we have no access to your accounts.

Best of luck and welcome to the forum

[MI5]

@Hazel2 

O2 help here https://www.o2.co.uk/help/account-and-billing/payment-support

You need to speak to the payment management team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

On general though, restrictions will remain in place until the bill is paid in full, so you might want to consider a PAYG sim to get you through to the end of the month.

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go