Bill

[Cameron04]

I used up all my monthly data and because I had my data still on I had to pay £2 for the standard rates which is fine so I turned off my data and carried on with my day. I had about £11 left in my balance so I thought great I can top up with £20 tomorrow and have enough for 2 months instead of 1 but then today I've been charged another £2 and I've been using my WiFi the whole time. My data wasn't on so now I have 1 month instead of 2, and it's hard for me cause I'm struggling for money. I have no job and I don't have another £10 spare to use for top up. The minimum top up is £10 and I'm £1 off from 2 months. Please help with this problem

[Aaron_]

Are you on PAYG?

[Aaron_]

If so, I'd recommend that you call 4445 (Customer Service) on your PAYG SIM, and chat to them as we help the community, but do not have access to customers accounts.

[madasaf1sh]

@Cameron04

Check you dont have a feature called WiFi assist on, which will use mobile data when it detects a drop in WiFi.
Also check for apps that will use Mobile Data and override the Phone settings.