Bill is double?!

[Callyw13]

Recently joined O2 on PAYG basis. First month matched amount paid to previous provider (£10) But have had now to top up only a week after last top up 😲. This isn’t sustainable. How do I investigate what’s going on? Many thanks 

[pgn · Accepted solution]

You only need to top up once a month at your rate, unless you make a lot of chargeable calls (premium rate, international or short code SMS) or send emojis in an SMS which converts it to a chargeable MMS, @Callyw13.

Guide: Tips to avoid unexpected charges on your bill might help.

If you need more help, check out what is happening in your phone history and in MyO2. Good luck.

[TallTrees]

Hello @Callyw13 

Welcome to the o2 Community Forum.  You will need to contact o2 Customer Services or the Sales Team you can message them here:

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