Big bundle

[Lynnie66]

I put my big bundle on and it’s now run out

[Cleoriff]

@Lynnie66 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 0222.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@Lynnie66 

Bundles last for 30 days, after which you need to top up again to renew your allowances.

Help here https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

Top up guide here Guide How to Top Up (PAYG) 

If your data has run out before the 30 days, you need to add a bolt on.

Help here https://www.o2.co.uk/help/pay-as-you-go/bolt-ons

[Breanna]

Hi @Lynnie66 were you able to get this sorted?