Big bundle

[GraceHE]

I bought a £15 big bundle, which says I have 20gb data and unlimited texts and calls. However, it says my balance is £0 and can’t call or text. Can’t seem to contact humans at O2

[MI5 · Accepted solution]

@GraceHE 

Have you topped up yet?

Guide How to Top Up (PAYG) 

Credit is exchanged for allowances so your balance will be zero.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Check for network issues here O2 Service Status

If still no luck, contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

[Enlli]

If you paid £15 for the Big Bundle that would have been used and  converted to your bundle allowance and therefore your balance would show £0

[Paddiewack]

My advice would be to check on my O2 as to your available calls data  and texts etc,and if that shows you have an active plan and STILL can’t use your phone then your only redress is customer service.