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Neiliow · ‎14-07-2022

Can I buy a £10 big bundle with my PAYG credit (currently just over £10)?

Some information seems to suggest you have to get a new SIM and need to add credit to that before the big bundle can commence.

Thanks.

MI5 · ‎14-07-2022

@Neiliow

If you're not already on the bundle, go to your MyO2 https://mymobile.o2.co.uk/ and select the bundle from the tariff section. You will receive a text confirming your selection and a further text saying that the cost will be taken from your credit.

You may also get a text saying that you need to top up, but just ignore that if your credit is £10 or over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-07-2022

@Neiliow

If you're not already on the bundle, go to your MyO2 https://mymobile.o2.co.uk/ and select the bundle from the tariff section. You will receive a text confirming your selection and a further text saying that the cost will be taken from your credit.

You may also get a text saying that you need to top up, but just ignore that if your credit is £10 or over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Neiliow · ‎14-07-2022

Thanks. I've just done that now.

I presume that the commencement date of 09 January 2037 is a glitch and it starts a bit sooner than that!

MI5 · ‎14-07-2022

@Neiliow

lol, yes. It always says that.

It appears to be something that O2 are unable to fix

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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