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Level 1: Joiner
Posts: 1
Registered: ‎08-02-2017
Accepted Solution

Big bundle

Ive tried to get intouch with a live chat about my big bundle, I topped my phone up & instead of my bundle going straight on you took £1 off me so I couldn't get my bundle so I had to top up again not sure why u took £1 off me my bundle should of gone straight on
Posts: 115,336
Topics: 571
Solutions: 15,757
Registered: ‎04-04-2012

Re: Big bundle

@Joanna3 

Call 4445 and they will refund you and add your bundle 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Big bundle

Hi @Joanna3, did you get a chance to reach out to Customer Services to sort this one out yet? Please do let us know how you get on with it Smiley Happy

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