cancel
Showing results for 
Search instead for 
Did you mean: 

Big bundle sim mess up

Emmarose
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I ordered a big bundle sim and swapped my sim on my 02. It says that my tariff is still the classic and have topped 20. How do I sort this out. I needed to keep my number.

Message 1 of 3
423 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 78: King of Kings
  • 12598 Posts
  • 80 Topics
  • 3305 Solutions
Registered:

@Emmarose 

You need to follow the instructions here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 2 of 3
420 Views
2 REPLIES 2

madasaf1sh
Level 78: King of Kings
  • 12598 Posts
  • 80 Topics
  • 3305 Solutions
Registered:

@Emmarose 

You need to follow the instructions here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
421 Views

MI5
Level 94: Supreme
  • 153353 Posts
  • 653 Topics
  • 29289 Solutions
Registered:

@Emmarose 

Login to your myo2 and go to your tariff details.

You can change it from there. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
408 Views