Solved: Big bundle and Top ups

AnotherPetra · ‎25-07-2023

Hello, I've just received my Pay as you go SIM. I'm on the £15 big bundle. Do I need to top up with any credit? I was trying to get the £10 free credit but to get this I need to send a text to a number which I can't do without a credit. So I need to top up by £10 to get free £10. I guess this will leave me with £20 credit but my question is - what do I need the credit for? Is it in case I go over my data or international minutes allowance? What else would I use the credit for? And does it expire?

Thank you 😊

Petra

MI5 · ‎25-07-2023

@AnotherPetra

You need to top up to activate the sim.

In your case it will be £15.

The free credit can be used for out of allowance charges or towards you next top up.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-07-2023

@AnotherPetra

You need to top up to activate the sim.

In your case it will be £15.

The free credit can be used for out of allowance charges or towards you next top up.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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