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Big boundle

SimonK
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:
Hello. Yesterday i top up my mobile trough O2 App. 15 pounds big boundle. On my mobile device i recieved message that i got a Big Boundle and i can use it till 27 november.But its not working. And money from my bank account are gone as well but big boundle is not working, can you help me with that? Thank you for answer. Simon
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MI5
Level 94: Supreme
  • 143445 Posts
  • 632 Topics
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Registered:

@SimonK 

Have you rebooted the phone?

What are you trying to do that isn't working?

Customer services have access to check your account Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143445 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@SimonK 

Have you rebooted the phone?

What are you trying to do that isn't working?

Customer services have access to check your account Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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EmilieT
Former Staff
  • 5434 Posts
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Registered:

Hey @SimonK, as mentioned above it'd be great if you could tell us a bit more about what's not working, so we can advise you further slight_smile

 

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