Solved: Big Bundle

Liz2 · ‎18-12-2018

I purchased a big bundle for Data after getting the online advice from O2 that it could be occasional, and I wouldn't lose my existing family and friends bolt on. I didnt top up until it was due for my next family and friends, waiting til the big bundle had lapsed . Now it has reactivated my Big bundle and closed my family and friends I have a copy of the web chat and this wasn't explained to me at all

MI5 · ‎18-12-2018

@Liz2 call 4445 and explain and they will sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-12-2018

@Liz2 call 4445 and explain and they will sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Liz2 · ‎18-12-2018

Thank you very much. It turns out they should have given me a bolt on, not a bundle in the first place

EmilieT · ‎19-12-2018

Hi @Liz2, good to hear you found out what the issue was

to the forum!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

MI5 · ‎19-12-2018

Glad you got sorted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Big Bundle

Hello

999 days

Change account name to another

Activate mms service

WiFi calling