Solved: Big Bundle

Anonymous · ‎08-01-2018

Is there any way to stop the bundle call remark being said before a call is made?

MI5 · ‎08-01-2018

You could call 4445 and ask them to turn off balance alerts but if that doesn’t do it, there’s nothing else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎08-01-2018

You could call 4445 and ask them to turn off balance alerts but if that doesn’t do it, there’s nothing else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-01-2018

I well imagine that could get very annoying. Hope turning off balance notifications stops it but it may be a feature of the tariffs.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎09-01-2018

Hey @Anonymous how are you getting on with this? Just double checked on our end also - you should be able to indeed turn off this notification by calling through to the Pay and Go customer services.

Cheers @MI5 & @jonsie

Anonymous · ‎09-01-2018

Underway, can take upto 48 hrs to work.
Thanks

Marjo · ‎09-01-2018

@Anonymous wrote:
Underway, can take upto 48 hrs to work.
Thanks

Awesome! Hope all goes well.

Anonymous · ‎09-01-2018

It is super annoying lol

MI5 · ‎09-01-2018

I’ll bet it is !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-01-2018

Turns out the Bundle call comment CANNOT be removed, just need to put up with it 😞

MI5 · ‎12-01-2018

Why am I not surprised!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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