Solved: Re: Big Bundle

AliFos · ‎05-01-2021

Hi. I have just inserted a sim and added £10 credit. It won’t let me have any data, just calls and texts. £5 has been deducted from my balance. When I try to upgrade to a £10 bundle to get data I am told I have to wait until next month. What have I done wrong?

MI5 · ‎05-01-2021

@AliFos

You sim is set for the £5 bundle.

You can change the tariff in your MyO2 but as you've found out, it won't change until this bundle runs out.

Call 4445 and customer services can change it sooner for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-01-2021

@AliFos

You sim is set for the £5 bundle.

You can change the tariff in your MyO2 but as you've found out, it won't change until this bundle runs out.

Call 4445 and customer services can change it sooner for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

AliFos · ‎05-01-2021

Perfect answer. Thanks. Problem solved

MI5 · ‎05-01-2021

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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