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Big Bundle

Liz2
Level 1: Joiner
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I purchased a big bundle for Data after getting the online advice from O2 that it could be occasional, and I wouldn't lose my existing family and friends bolt on. I didnt top up until it was due for my next family and friends, waiting til the big bundle had lapsed . Now it has reactivated my Big bundle and closed my family and friends I have a copy of the web chat and this wasn't explained to me at all

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MI5
Level 94: Supreme
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@Liz2 call 4445 and explain and they will sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@Liz2 call 4445 and explain and they will sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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Liz2
Level 1: Joiner
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Thank you very much. It turns out they should have given me a bolt on, not a bundle in the first place

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EmilieT
Former Staff
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Hi @Liz2, good to hear you found out what the issue was slight_smile

 

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MI5
Level 94: Supreme
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Glad you got sorted wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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