Big Bundle Triple Credit

[ste064]

Hi went onto the big bundle tariff yesterday as a new pay & go customer but it doesn't show in my o2.

[Anonymous]

@ste064 Sometimes your myo2 takes up to 24 hours to update. Have you tried deleting & reinstalling the app? Rebooting your phone? 

[Cleoriff]

@ste064With Big Bundles they take the money in exchange for allowances. If you want to confirm they have been applied to your account, you could always give customer services a call

https://www.o2.co.uk/contactus

[ste064]

Have already paid for my allowance when i added credit to my account.

I did not use the app i logged on to my o2 with my pc.

[Cleoriff]

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@ste064 wrote:

Have already paid for my allowance when i added credit to my account.

I did not use the app i logged on to my o2 with my pc.

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Check with customer services then @ste064

This is the best way for peace of mind.

[Anonymous]

Call customer service using the number in this link 

https://www.o2.co.uk/contactus

[Marjo]

Hi @ste064, just wanted to check how you're getting on with this - did your My O2 end up updating the info ok in the end?