Solved: Being overcharged

Sarah22 · ‎23-11-2018

Hi I believe I am being way overshares on my mobile plane. I am currently using it in Europe pay as you go and it has spent over 15 euros in just two days. I don’t know how this is possible as I have restricted my data usage and only made one very quick expensive call. Some assistance on this would be much appreciated thankyou.

MI5 · ‎23-11-2018

@Sarah22

All calls to any EU country are included in your allowances along with any data use.

You will however, be charged for calling outside of the EU.

https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎23-11-2018

where in the EU are you and where did you call

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎23-11-2018

Where are you & how long was the call

MI5 · ‎23-11-2018

@Sarah22

All calls to any EU country are included in your allowances along with any data use.

You will however, be charged for calling outside of the EU.

https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-11-2018

@Sarah22

Although you have posted in the Pay Monthly section, you say you are PAYG?...

Relevant info here https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-quot-PAY-AS-YOU-G...

Veritas Numquam Perit

MI5 · ‎23-11-2018

My comments apply to both.
The only real difference is the amount of data you can use which doesn’t apply as the OP has turned it off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-11-2018

No matter... although the op said they have restricted data usage, not actually turned it off.

I was simply offering the PAYG option which I thought was appropriate under the circumstances.

Veritas Numquam Perit

EmilieT · ‎26-11-2018

Hi @Sarah22, and welcome to the forum There's a lot of good information and suggestions above, it'd be great if you could take a look and let us know whether they helped you understand your charges better or if you'd like more advice!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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