Solved: Being charged for text

GT2 · ‎29-01-2024

Even though I’m on a bolt on tariff with free calls and texts I’m being charged for texts from my remaining balance .

Ive recently updated my iPhone SE to the latest iPhone SE 2022.

It seems only links to content are charged which they never are.

Enlli · ‎29-01-2024

Links to content will be charged if the message goes SMS and converts to MMS.

If it goes I message which uses data then you won't see a charge.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎29-01-2024

Links to content will be charged if the message goes SMS and converts to MMS.

If it goes I message which uses data then you won't see a charge.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎29-01-2024

@GT2

It's a change relating to iOS17

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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