cancel
Showing results for 
Search instead for 
Did you mean: 

Being charged for 50mb limited date in £10 Big Bundle when I should have 3GB

JamieR
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

On the 24th October 2019 I was sent an O2 text stating that from the 7th November, when I buy my next £10 Big Bundle I would get unlimited text, calls and 3GB of data. And it would upgrade automatically. However after topping up the £10 is still showing on my balance and are being charged for a tiny limited 50MB of data. Can someone please contact me to resolve this problem.

Message 1 of 4
589 Views
3 REPLIES 3

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@JamieR This is a customer community. No one will contact you from here. You need to speak to customer service. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 4
584 Views

MI5
Level 94: Supreme
  • 143425 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@JamieR 

Your anniversary date won't change so even if you topped up on or after the 7th your new allowances won't start until your anniversary date. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
575 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @JamieR, how are you doing today? Do you need any further help? 

 

Welcome to the community slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
506 Views