Being charged 30p a text message on PAYG?

[ColdEagle]

My mum has just started texting, and is currently being charged 30p per text!
It is being sent at a text and the recipient phone is stating it is a text, presumably not a mms, under "details".
Iirc she is on the normal classic PAYG tarrif and even gets the bonus x number of texts & data if you top up by £10/15 that month.
When I checked online for the tariff name it all looked correct.

I just can't work out for the life of me why she is being charged so much when it is supposed to be pennies?
Any thoughts on what I can do?

[Cleoriff · Accepted solution]

@ColdEagleShe should only be charged 2p per text. I suggest you call customer services on 4445 and ask why she is being charged this amount

https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go

A link to MMS although I doubt that it as they are now 55p to send https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

[MI5]

What tariff is it exactly?
The Classic 321 tariff doesn't give any bonus texts so is this an old legacy tariff?
If you look in the MyO2 you will see standard pricing for sending texts, calls etc when no allowances are available so her tariff could be a 30p to text tariff?

[pgn]

Some PAYG Bolt-ons let you TXT other O2 numbers for free yet charge for cross-network TXTs. It is a minefield on PAYG.

[EmilieT]

Hi @ColdEagle, did you get a chance to look at the possible explanations above? Please let us know if you find out anything new, and how you get on with this