Being changed

[Hannah13]

I have a pay as you go SIM card - I top up and convert into a bundle - it’s then says I have 12000 minutes however my credit is still being taken instead of the minutes I’ve paid for?

[Anonymous]

@Hannah13 Hi, what PAYG bundle are you on? All curent bundles have unlimited minutes so it's strange that it states you have 12,000 minutes. You can however still be charged for some calls.

[Cleoriff]

@Hannah13 

With Big Bundles your payment is exchanged for allowances ie credit.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

Edited to add, if you have any queries, then you need to contact O2 on 4445. As a community, we have no access to anyones account here.

[MI5]

@Hannah13 

This guide tells you what numbers are included in your allowances.

Any other numbers will be chargeable. 

Guide: Your Allowances - what is and isn't included