Balance

[mickoafc]

I have changed from Pay As You Go to a £10 rolling plan. I have £13.05 balance that is unused...is there a way for me to get this back?

[A89]

I’d be interested to find out too, doesn’t specify and finding how to chat to someone seems impossible!

[mickoafc]

Yes, might have to go to an O2 shop but I'd be amazed if anyone in there knew the answer!!

[MI5]

@mickoafc @mickoafc 

You can only use balance credit on a big bundle, not a rolling plan.

Pay As You Go: Introducing "Rolling Plans" 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

You can switch between the two types in your MyO2.

If you choose to stay on a rolling plan, the credit will remain on your account for any out of allowance use.

[mickoafc]

Ok thanks for the info. It's a shame that the money is lost though as it's just sitting there doing nothing.

[jonsie]

The money isn't lost

It's always your money and there to use if you switch plans or for any out of allowance charges such as international call/texts, mms etc

[MI5]

@mickoafc 

It's not lost at all.

as I explained in my reply above.

You can use it on a big bundle or for international calls etc.

[mickoafc]

I understand what you are saying, but none of those options are things I'll use. It would be more easy if there was an option to get the money back.

Thanks

[MI5]

@mickoafc 

The only way to get it back is to leave O2 and go to a different network.