Solved: Re: Balance

Greg333 · ‎15-09-2022

Have balance £10 not use phone only free call and free Internet and now have £5.50 and this happens any time when I'm have any money in balance is ben lost whay ????

MI5 · ‎15-09-2022

Then you need to call O2 on 4445 @Greg333

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎15-09-2022

@Greg333

Calls and data use are charged and taken from your credit.

There are no free calls or data unless you have a bundle and then these are your allowances Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Greg333 · ‎15-09-2022

I'm put credit yesterday £30 £20 take my allowance when I'm have 1000min all European, unlimited texts and 306.19 MB data. And have £10 left yesterday. Today im have £5.50 ad only I'm call maybe 2 friends ad use data not match so whay im changed for ???

MI5 · ‎15-09-2022

@Greg333

Calling friends abroad is not included in your allowances as per the help guide I posted above.

You can only call EU numbers for free when you are actually in an EU country and not in the UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Greg333 · ‎15-09-2022

🤣🤣🤣What are you writing, I think I know what my tariff is. I have 1000 min of calls to UK and 51 destinations

MI5 · ‎15-09-2022

Then you need to call O2 on 4445 @Greg333

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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