Solved: Balance

Jacquie · ‎02-01-2020

I’ve brought a new sim £10 bundle and after refreshing and turning the device off. The balance still says 0.00

MI5 · ‎02-01-2020

Your money is converted into allowances so your balance will always be zero unless you top up extra

You now have calls text and data to use for the month until your anniversary date.

https://www.o2.co.uk/help/pay-as-you-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎02-01-2020

@Jacquie

Your money is converted into allowances so your balance will always be zero unless you top up extra

You now have calls text and data to use for the month until your anniversary date.

https://www.o2.co.uk/help/pay-as-you-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎03-01-2020

Hi @Jacquie , welcome to our community!

The above information from @MI5 should clarify things, but please do let us know if you have any additional questions the community could help with.

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