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Balance

AhaNg
Level 1: Joiner
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I have a balance of £5 yesterday and topped up for £10 just now, but why my balance is £14? The rollover date is 29th.

Message 1 of 6
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MI5
Level 94: Supreme
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If your phone has used any data a £1 will have been taken for web daily charge if no data allowance on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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AhaNg
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I still have the data. It seems they change the rollover date to today, so it costs me £1. WTF
Message 3 of 6
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MI5
Level 94: Supreme
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Give customer services a call and they will refund you.
Make sure you call on 4445 and not chat as they don't have the authority to refund you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
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jonsie
Level 94: Supreme
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Call them, live chat are fairly useless for this kind of thing. Difficult to use chat anyway. A sympathetic adviser will put your credit back to £15.00.

Message 5 of 6
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Marjo
Former Staff
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Hi @AhaNg, welcome to our community! slight_smile Did you manage to speak with customer service about your balance and sort everything out? Let us know if you have any further questions the community could help you with.

Message 6 of 6
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