Re: Balance

AhaNg · ‎28-11-2018

I have a balance of £5 yesterday and topped up for £10 just now, but why my balance is £14? The rollover date is 29th.

MI5 · ‎28-11-2018

If your phone has used any data a £1 will have been taken for web daily charge if no data allowance on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AhaNg · ‎28-11-2018

I still have the data. It seems they change the rollover date to today, so it costs me £1. WTF

MI5 · ‎28-11-2018

Give customer services a call and they will refund you.
Make sure you call on 4445 and not chat as they don't have the authority to refund you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-11-2018

Call them, live chat are fairly useless for this kind of thing. Difficult to use chat anyway. A sympathetic adviser will put your credit back to £15.00.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎29-11-2018

Hi @AhaNg, welcome to our community! Did you manage to speak with customer service about your balance and sort everything out? Let us know if you have any further questions the community could help you with.

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