Balance on old pay as you go account

[Lrccho]

Hi:

I was on O2 pay as you go and decided to switch to pay monthly in October 2022. I was told that my remaining balance would be automatically transferred to my pay monthly account in the second month of contract (so in November) but it hasn’t happened until now. 

I tried to chat with customer service and got this:

As per the process it should have been credited on your November or December bill. Request you to once contact pay as you team and check if they missed to transfer the balance.

To get help with your
Pay As You Go query, please visit our community
page http://o2uk.co/PAYG, here you will find answers to your questions
and helpful community guides. If you need further support please call us 4445 (free from your O2 phone) or 0800 3134302 from a landline. Our opening times are 8am-4pm Monday to Sunday.

I've kept the conversation open for you. So you can reply back on the same conversation and we'll be glad to help you further. Be assured we will surely assist you.

But I don’t know where I can get in touch with the pay as you go team.

Any advice would be appreciated, thanks

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this