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Level 1: Joiner
Posts: 4
Registered: ‎31-03-2020

Balance not restored

[ Edited ]

So O2 cut me off for not making a call within 6 months on the wife's old Nokia that lives in the car for emergencies.

 

Seems sending a text message no longer qualifies as usage. So I call them up again and have it reconnected. Only problem being they didn't restore the balance of nearly £11.

 

I try to contact them to get it restored - I have the transcript confirming it will be restored.

 

Chat is now closed. Call them on 4445 or the 0344 number and after a lot of buggering around with the useless vioce recognition system they employ to avoid talking to anyone, you get a messgae saying there is no one to talk to - goodbye.

 

Just HTF am I supposed to get this balance restored?

 

This seems to be the only place where I can attempt to get anywhere! I've spent 10 days trying to get this sorted angry devil

Posts: 116,601
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Balance not restored

@vfrvulcan 

You can't get anywhere here either unfortunately.

You need to keep trying customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎31-03-2020

Re: Balance not restored

You can't keep retrying customer service if they won't accept any calls - it's ridiculous

Posts: 116,601
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Balance not restored

Sure is mate
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,432
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: Balance not restored

Thye credit should have gone on automatically 24 hours after the number was reactivated.

All you can do now is keep trying the number as we have no access to accounts here.

Another number to try is 0800 032 1402

Level 1: Joiner
Posts: 4
Registered: ‎31-03-2020

Re: Balance not restored

Thanks, I'll give it a try

Level 1: Joiner
Posts: 4
Registered: ‎31-03-2020

Re: Balance not restored

Same black hole unfortunately