31-03-2020 16:11 - edited 31-03-2020 16:12
31-03-2020 16:11 - edited 31-03-2020 16:12
So O2 cut me off for not making a call within 6 months on the wife's old Nokia that lives in the car for emergencies.
Seems sending a text message no longer qualifies as usage. So I call them up again and have it reconnected. Only problem being they didn't restore the balance of nearly £11.
I try to contact them to get it restored - I have the transcript confirming it will be restored.
Chat is now closed. Call them on 4445 or the 0344 number and after a lot of buggering around with the useless vioce recognition system they employ to avoid talking to anyone, you get a messgae saying there is no one to talk to - goodbye.
Just HTF am I supposed to get this balance restored?
This seems to be the only place where I can attempt to get anywhere! I've spent 10 days trying to get this sorted
on 31-03-2020 16:12
You can't get anywhere here either unfortunately.
You need to keep trying customer service Guide: How to find help & contact O2
on 31-03-2020 16:14
on 31-03-2020 16:14
You can't keep retrying customer service if they won't accept any calls - it's ridiculous
on 31-03-2020 16:15
on 31-03-2020 16:15
on 31-03-2020 16:16
on 31-03-2020 16:16
Thye credit should have gone on automatically 24 hours after the number was reactivated.
All you can do now is keep trying the number as we have no access to accounts here.
Another number to try is 0800 032 1402
on 31-03-2020 16:17
on 31-03-2020 16:17
Thanks, I'll give it a try
on 31-03-2020 16:20
on 31-03-2020 16:20