Re: Balance lower than expected

KeefyW · ‎21-03-2020

Hi. I recently lost 59p off my balance. I don't think I have called or texted any non-bundle numbers. This is not very much money but I would like to know where it went. How can I view recent calls or texts made on my PAYG phone ? All I can find is how much of my current allowance remains and my current account balance.

Bambino · ‎21-03-2020

@KeefyW Did you send a text with an emoji? This can count as an MMS message. We have no access to anyone's account here, as we're all customers, so if it's not that you'll need to speak to customer service.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2

MI5 · ‎21-03-2020

@KeefyW

The only records of calls and texts on PAYG are what's in your phones phon logs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎24-03-2020

Hey @KeefyW did you find out what the 59p charge was for?

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KeefyW · ‎25-03-2020

Hi Martin. No. 'Fraid not 😞 Phone Nok216 doesn't store many texts or call history but I am sure no mms or non bundle calls. A mystery that will probably never be solved. Thanks - Keith

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