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Balance incorrect

DaveIre
Level 1: Joiner
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I have just paid £10 to activate my payg sim but my balance is only £5, where has the other £5 gone?
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MI5
Level 94: Supreme
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@DaveIre 

If you're on the £5 big bundle, £5 will have been taken for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151870 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

@DaveIre 

If you're on the £5 big bundle, £5 will have been taken for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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