on 06-12-2018 15:13
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 06-12-2018 15:15
Possibly because of the widespread issues today.
on 08-12-2018 15:38
Hi @forthurst, how are you getting on since you last posted? Did you manage to set up auto-topup in the end? Let us now if you need any additional advice.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
on 08-12-2018 17:35
No. The option to initiate auto-topup is not being presented to me. I may have set it up before under my previous temporary mobile number before it was switched but I cannot see it or modify it if it exists.