Solved: Auto top up

Royston · ‎05-10-2018

Have been trying all week to set up "auto top up" on my phone. I log in to myO2 and choose "Low balance top up", fill in card details etc and even get a sucessful transaction message from my bank, but the get message on the page "error please try again later. I have a second PAYG account and that was set up for low balance top up a while ago no problems. An hour yesterday with customer service using chat and phone yielded no solution. Anyone else had this problem?

MI5 · ‎05-10-2018

The same issue does crop up from time to time but unfortunately you'll have to keep on to customer service to resolve for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-10-2018

The same issue does crop up from time to time but unfortunately you'll have to keep on to customer service to resolve for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎09-10-2018

Hi @Royston, were you able to set this up since you last posted or are you still stuck? Please let us know how you're getting on and if you'd like some more help

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Royston · ‎09-10-2018

Still stuck but am advised that a case has been raised for the technical team to look at this.

Royston1 · ‎16-11-2018

All OK now, fixed by O2 tech team.

EmilieT · ‎19-11-2018

Good to hear, thanks for the update @Royston1

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

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